Privacy Policy

This Privacy Policy describes how TeraTAC ("TeraTAC", "we", "us", or "our") collects, uses, and shares information when you use our public website, the client web portal, the consultant web portal, the consultant-only mobile application, and related services we provide (together, the "Services").

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Who we are

TeraTAC provides software and related services that connect client organizations with technical specialists for support requests, alongside tools for messaging, meetings, and case management.

The Services are operated by TeraTAC Inc., 801 Travis St Ste 2101, Houston, TX 77002, United States. Unless your order form or enterprise agreement names a different TeraTAC affiliate or legal entity as data controller for your relationship, TeraTAC Inc. is the data controller for personal data processed through the Services in connection with your use of our standard offerings.

2. The Services and your role

Depending on how you interact with TeraTAC, you may use one or more of the following:

• Public website: pages on our public site (for example, www.teratac.com) that describe TeraTAC, including this policy and related legal pages, and may include contact or inquiry flows.
• Client web portal: authenticated experience for client users to open and manage case requests, exchange messages, join meetings arranged through the platform, and review billing-related usage (such as meeting duration) tracked by our systems.
• Consultant web portal: authenticated experience for consultants to maintain a professional profile, manage availability and qualifications, review and respond to case opportunities, exchange messages, join meetings arranged through the platform, and view earnings-related activity (such as meeting duration) tracked by our systems.
• Consultant mobile app: authenticated experience for consultants to use core consultant features on a mobile device. New consultant accounts are created through the consultant web portal; the mobile app is used with an existing account.

Authorized TeraTAC personnel also use internal administrative tools to operate, secure, and support the platform (for example, account administration and configuration). Those interfaces are not offered to clients or consultants.

When you participate in a case, limited profile information you or your organization choose to provide—such as profile photos, display names, and (for clients) an optional company logo—may be visible to the other party in that case connection.

3. Information we collect

We may collect the following categories of information:

• Account and profile data: such as name, email address, organization, role, authentication identifiers, and profile details you submit. Depending on your role, this may include contact details (for example, phone number and address where you choose to provide them), language preferences, and (for consultants) professional information such as technical skills, certifications, language skills, weekly availability, time zone, and preferences relevant to matching (such as company exclusions). Clients may provide company affiliation and related details used to deliver the Services.
• Images you upload: profile pictures for users, and optional company logos for client organizations where applicable. These may be shown to other users when you are connected on a case, as described above.
• Case and collaboration content: including case requests and descriptions, in-platform messages, files, meeting-related metadata (for example, identifiers, schedules, duration, and usage information derived from integrated meeting providers), and other materials you or your organization provide in the Services.
• Billing and compensation records: information our systems derive or store to reflect usage for client accounts (such as billable meeting duration) and consultant-facing earning or activity summaries tied to platform-tracked meetings.
• Technical and usage data: such as device type, operating system, browser or app version, IP address, log events, diagnostic data, and product interactions used to secure and improve the Services. On mobile devices, we may process device tokens or similar identifiers if you enable push notifications.
• Support communications: information you send when you contact support or respond to surveys.

4. How we use information

We use information to:

• Provide, operate, maintain, and secure the Services;
• Authenticate users and enforce access controls;
• Operate matching, case workflows, messaging, and integrated video meetings (including arranging or linking sessions with providers such as Zoom or Microsoft Teams);
• Calculate, record, and display usage, billing, or earnings-related information consistent with how the Services are configured for your account or organization;
• Communicate about the Services, including service-related notices;
• Detect, prevent, and address fraud, abuse, or technical issues;
• Comply with legal obligations and respond to lawful requests;
• Improve and develop features in line with our legitimate interests and contractual commitments.

5. How we share information

We do not sell your personal information. We may share information with other users and organizations where that sharing is part of providing the Services—for example, connecting clients and consultants on a case and displaying profile or company branding you have supplied where those features apply.

We may share information with service providers who process data on our behalf (for example, hosting, authentication, email delivery, analytics, meeting providers, and mobile notification infrastructure), subject to appropriate safeguards. Video meetings may be hosted or coordinated using third-party platforms; those providers may process meeting-related data under their own terms and notices when you join or use their services.

We may disclose information if required by law, to protect rights and safety, or in connection with a business transaction (such as a merger) in accordance with applicable law.

6. International transfers

If you access the Services from outside the country where our servers or service providers are located, your information may be transferred across borders. Where required, we use appropriate mechanisms to govern such transfers.

7. Retention

We retain information for as long as necessary to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may depend on your organization's settings and applicable law.

8. Security

We implement technical and organizational measures designed to protect information. However, no method of transmission or storage is completely secure.

9. Your rights

Depending on your location, you may have rights to access, correct, delete, or restrict processing of your personal data, or to object to certain processing. You may also have the right to lodge a complaint with a supervisory authority. To exercise rights, contact us using the details below. If you interact with TeraTAC through an employer or client organization, that organization may act as the primary point of contact for certain requests.

10. Children

The Services are not directed to children under the age where consent is required in their jurisdiction. We do not knowingly collect personal information from children.

11. Changes

We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the "Last updated" date. For material changes, we will provide additional notice as required by law.

12. Contact

For privacy-specific questions or requests, contact us at privacy@teratac.com. If your organization has a dedicated success or security contact, you may route requests through them as well.