Terms of Service

These Terms of Service ("Terms") govern your access to and use of TeraTAC's public website, the client web portal, the consultant web portal, the consultant-only mobile application, and related services we provide (together, the "Services"). By accessing or using the Services, you agree to these Terms.

If you are using the Services on behalf of an organization, you represent that you have authority to bind that organization, and "you" refers to that organization.

The Services are provided by TeraTAC Inc., 801 Travis St Ste 2101, Houston, TX 77002, United States, unless a separate order form or enterprise agreement identifies another TeraTAC entity as your contracting party.

1. The Services

TeraTAC provides tools for client organizations to request technical support and for consultants to engage on cases, including workflows for case requests, messaging, and meetings. Depending on your role, you may use the client web portal (including opening and managing case requests and reviewing billing-related usage), the consultant web portal (including profile, availability, and earnings-related activity views), and/or the consultant mobile app for consultant features. We may modify or discontinue features with reasonable notice where practicable. Specific service levels, data handling, commercial terms, and support commitments may be set out in a separate order form or enterprise agreement.

2. Accounts and access

Access to authenticated parts of the Services may require registration, an invitation, or approval from TeraTAC or your organization, as applicable. Client accounts and consultant accounts may be created through the respective web portals. The consultant mobile app is intended for sign-in with an existing consultant account rather than initial registration.

You are responsible for safeguarding your credentials and for activity under your account. You must provide accurate information and notify us promptly of unauthorized use.

3. Acceptable use

You agree not to:

• Use the Services in violation of law or third-party rights;
• Attempt to gain unauthorized access to the Services, other accounts, or underlying systems;
• Interfere with or disrupt the integrity or performance of the Services;
• Use the Services to distribute malware, spam, or harmful content;
• Misuse support channels or submit misleading information;
• Scrape or harvest data from the Services except as permitted in writing.

We may suspend or terminate access for violations of these Terms or to protect the security of the Services.

4. Your content

You retain rights to content you submit to the Services. You grant TeraTAC a license to host, process, and display your content as reasonably necessary to provide and improve the Services, consistent with your agreement with TeraTAC (including any enterprise agreement) and our Privacy Policy. Content you choose to share on a case may be visible to other participants in that case (for example, messages, profile photos, or an optional company logo) as described in the Privacy Policy.

5. Confidentiality and privacy

Our collection and use of personal data is described in the Privacy Policy. Confidential information exchanged under an enterprise agreement remains subject to that agreement.

6. Third-party services

The Services may integrate with third-party tools (for example, video conferencing such as Zoom or Microsoft Teams, and providers used for notifications or device features on mobile). Your use of third-party services is subject to their terms and privacy practices. TeraTAC does not control those third-party environments.

7. Intellectual property

TeraTAC and its licensors own the Services, including software, branding, and documentation. Except for the limited rights granted to use the Services, no rights are transferred to you.

8. Disclaimers

THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT, TO THE MAXIMUM EXTENT PERMITTED BY LAW.

9. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TeraTAC AND ITS AFFILIATES WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR GOODWILL. TeraTAC'S AGGREGATE LIABILITY ARISING FROM THESE TERMS OR THE SERVICES WILL NOT EXCEED THE AMOUNT YOU PAID TO TeraTAC FOR THE SERVICES IN THE TWELVE MONTHS BEFORE THE CLAIM (OR, IF NO FEES APPLY, ONE HUNDRED DOLLARS (USD $100)).

Some jurisdictions do not allow certain limitations; in those cases, our liability is limited to the fullest extent permitted by law.

10. Indemnity

You will defend and indemnify TeraTAC against claims arising from your content, your misuse of the Services, or your violation of these Terms, subject to applicable law and any enterprise agreement you have with TeraTAC.

11. Governing law

These Terms are governed by the laws of the jurisdiction designated in your enterprise agreement, or if none is stated, by the laws applicable to TeraTAC Inc.'s principal place of business in Houston, Texas, United States, excluding conflict-of-law rules. Courts in that jurisdiction have exclusive venue, subject to mandatory consumer protections where applicable.

12. Changes

We may update these Terms from time to time. We will post the revised Terms on this page and update the "Last updated" date. Continued use after changes become effective constitutes acceptance, except where additional consent is required by law.

13. Contact