How can we help?

Contact our team

Email is the best way to reach us. It keeps your case in one place and lets us pull up account, billing, or device details before we reply.

• Email support

  Include your account email, organization, and (if relevant) a case ID so we can look it up. For mobile issues, also share your device model, OS version, and the app version from Settings → About.

  developer@teratac.com→

Consultant mobile app

The TeraTAC mobile app is for consultants on the go. Account creation happens in the consultant portal—use the mobile app to sign in with an existing account.

• Make sure you are running the latest version from the App Store or Google Play—older builds may miss recent fixes.
• If push notifications are not arriving, open the app once after install, then enable notifications for TeraTAC in your device settings and check that Focus or Do Not Disturb is not silencing them.
• Trouble signing in? Reset your password from the consultant portal first, then return to the app and sign in with your new password.
• Still stuck? Email developer@teratac.com and include your device model, OS version, and the app version (Settings → About in the app).

I forgot my password. How do I reset it?

Go to the sign-in page for your portal (client or consultant) and choose “Forgot password.” You will receive a reset link at the email address registered on the account. If you no longer have access to that inbox, contact developer@teratac.com from a verifiable address with your full name and organization so we can verify the request.

I did not receive my verification or reset email.

Check your spam and quarantine folders, and confirm with your IT team that mail from the teratac.com domain is allowed. Verification links expire after a short window for security; if yours expired, request a new one from the sign-in page. If the message still does not arrive, email developer@teratac.com and we will help.

How do I create a client account?

Visit www.teratac.com and choose “Create account.” You will be guided to set up an organization workspace from the client portal. If your company already has a workspace, ask your administrator to invite you instead so your access lines up with their billing and roles.

How do I become a TeraTAC consultant?

Apply through the consultant portal at consultant.teratac.com. After your profile is reviewed and approved, you can sign in to the consultant web portal or the consultant mobile app to receive case invitations matched to your skills.

I am not receiving push notifications on the mobile app.

Open the app at least once after install (notifications enroll on first launch), then in your device Settings confirm notifications are enabled for TeraTAC and that Focus or Do Not Disturb is not silencing them. If issues persist, sign out and back in to refresh your device token, then contact support if needed.

Where can I find billing or usage details?

Billing-related usage (such as meeting duration captured against a case) is visible inside the client portal. Consultants can review earnings-related activity in the consultant portal and mobile app. For invoice questions or disputes, contact developer@teratac.com and reference the case ID.

How do I report a security issue or suspected vulnerability?

Please report security concerns to developer@teratac.com (subject: “Security report”) with reproduction steps. Do not share details publicly until we have had an opportunity to investigate and respond.

How do I request my data, deletion, or other privacy rights?

Send privacy and data-rights requests to developer@teratac.com (subject: “Privacy request”) from an address we can verify against your account. See our Privacy Policy for the categories of data we process and the rights available depending on your jurisdiction.